Frequently Asked Questions
What kind of payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are your terms of delivery?
We ship via DHL, FEDEX, TNT, UPS, ARAMEX, EMS, and other international couriers.
How long is the delivery time?
Generally, it is about one week if the goods are in stock. For non-stock items, it takes 15-30 days depending on the order quantity.
Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded.
What are the shipping options for international customs?
We offer three main scenarios:
1. For experienced importers: Standard international express (FEDEX, DHL, UPS).
2. For new importers: We can handle customs and taxes for direct door-to-door delivery.
3. Tax-free thresholds: For certain regions like the US, orders under $600 may be tax-free.
Are the titanium meshes customizable?
Yes, we support customization for different sizes and specifications to meet specific surgical requirements.